Revised:  04/15/2006

The Next Generation IT Solution for Air Cargo Handling!

Designed by Ground Handling professionals HERMES is the most innovative and modern IT solution for managing the full range of handling activities of air cargo terminals.   With its unique implementation of Real-Time paperless warehouse (operated with hand-held terminals and barcode/RFID technology) integrated with back-office documentation and billing processes, HERMES streamlines the handling process and increases efficiencies - HERMES customers will typically increase their operational throughput by 20-30% without increasing their costs.
HERMES Service Level Profiling allows tailoring of service according to individual Customer and Customer-Product requirements without compromises. Building on its Real-Time capability HERMES uses services level profiles to predict and prevent imminent Service Level Agreement breaches. With its Management-by-Exception philosophy HERMES drives customer service to unprecedented levels.     Encompassing all the aspects of ground handling from physical handling, and cargo documentation through customs, seamless EDI communications, Dangerous Goods, special handling, track and trace, security to Billing and much more, HERMES provides the only solution that allows ground handlers to provide higher quality of service while reducing their costs!
HERMES already operates in 23 cargo facilities in 9 countries over 3 continents managing over 2 million tons of freight annually. HERMES is proven to handle freight volumes small to very large with more than 1,000,000 tons (anticipated in 2006) through a single cargo terminal! All HERMES terminals experience increased quality of service at reduced operational costs.

HERMES Drives Your Business Forward

With HERMES you benefit from the following innovations:

Complete and integrated solution Q encompasses all physical and documentary handling processes

Real-Time Warehouse Q Control and compress your handling time

Industrial Strength Q Proven to manage sites with more than 800,000 tons per annum

Service Level Profiling Q Tailor your service to your customer’s products

Real-Time Service Level Monitoring Q Ensure your service standards

Service Failure Prevention Q Proactive alerts to imminent service failures

Paperless Operation Q Increase your accuracy and dramatically reduce mistakes

Integrated Communications Q Seamlessly integrate into the air cargo supply chain and keep your customers and supply chain participants fully informed 

Integration of All Process Elements Q Never key-in the same information twice

High Level of Automation Q Get rid of time consuming repetitive tasks

End-User Guidance Q Reduce mistakes and training costs

Integrated Billing Q Prevent revenue “leakage” with automated and accurate billing

Extensive Audit Trail Q All you need to know about your AWB, ULD or Flight always online

Analysis Capabilities Q  Move to the next maturity and efficiency levels

Future Proof Q Respond to new developments in the industry without having to reinvest in IT

Re-inventing the ground handling process

What is required for today and the future is a business system designed and developed specifically for ground handling and logistics.  A system that supports ‘event management’ and performance management, offers low operating and maintenance costs and minimizes manual input thereby reducing human error.

HERMES is an event-based operational process management system that proactively time-manages the cargo handling business.

The design pre-requisites for the HERMES product are:

·        Help to avoid handling errors and service level failures

·        Avoid long training periods for new staff

·        Make it easier to manage the cargo handling business

·        Improve staff productivity

·        Enhance customer satisfaction

·        Build a ‘best in class’ cargo handling solution

·        Support the cargo handler’s ability to deliver high quality, consistent service

·        Based on International Standards