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HERMES
Features and Facilities - Wealth of Functionality |
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HERMES is a process and service driven solution that pro-actively
manages the flow of cargo through all stages of the handling process
in a consistent manner. HERMES provides the most extensive range of
functional improvements and functional depth including:
Full managed Service Level Agreements (SLAs)
Real-time Monitored SLA management module to centrally control the
Inbound and Outbound processes
All shipments are barcoded on entry to the cargo handling terminal and
time monitored through to the end of the cargo chain
Control process lines have built-in proactive warnings and procedures
Structured event management throughout the complete lifecycle of a
shipment
Pro-active management of all shipments via automatic reminders to
operational staff of carrier-specific requirements
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Capable of sending and accepting all EDIFACT and IATA Cargo IMP
messaging in multiple versions per airline
Messages can be sent and received by EDI, XML, SITA, EMAIL or Fax
according to customer preferences and technical capabilities
Customers receive automatic status updates (Push Mode)
Cargo 2000 ready
Automatic advice is created for special shipments, i.e. live animals or
cargo that needs to be processed through a border inspection post
Message audit trail and re-send capabilities
Message Builder for supporting new and AD-Hoc messages
Workgroup Telex management
Direct links to airlines and airport FIDS systems update ETA and ETD
schedules
Automated communication with Customs and CCS systems
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Integrated Service Recovery system to manage all handling errors or
other problem shipments and enable dedicated teams to quickly identify
and resolve issues
The recovery process is configurable by the ground handler and provides
the operations staff with detailed check list instructions on how to
recover from the failure
Customers are automatically notified of problem shipments via the
service recovery system and receive regular real-time updates until the
issue is successfully resolved
Initial damage reports are completed in the warehouse on mobile PCs when
cargo containers are broken down, producing automatic reports to the
airline, freight agent and service recovery and claims teams
Discrepancies are automatically reported to Customs
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Real-time paperless operation with wireless technology using handheld
and truck mounted terminals
Bar coding/RFID throughout the complete process with automatic status
updates
ULD control with automatic updates to carriers. Automatic reminders sent
to agents for outstanding units
Full warehouse inventory system with defined locations for special cargo
including cross checks to ensure correct storage
Automated inventory (bond) checks
Dynamic management of workforce with system controlled storage and truck
ride control
Piece level and Group tracking capability
Integration with Stacker, ETV, Static Scales, Truck mounted scales,
Volume measurement and Weigh bridge systems
Landside truck queue control system with SMS/Pager or wall mounted
display boards
Airside truck control, Dolly train management and Ramp Handling
interface
Automatic Pallet Statement and Tag completion
Pro-active electronic Inbound flight check sheet preparation prior to
flight arrival
Complies with customs bond regulations
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Full Shipper’s Declaration Functionality including WEB portal for remote
data entry by shippers
Automatic Documentation/Goods Checklists created based on UN numbers
Support for “Overpacks” and “All in One's” in a user friendly facility
Physical checks performed step-by-step using hand-held mobile terminals
with visual aids in colour
Discrepancies automatically derived as part of DGR check process and
centrally controlled
Full on-line Limitation and Instructions reference for relevant UN
numbers
DGR checklist produced at the end of the process
NOTOC and eNOTOC automatically produced
Warehouse regulatory DGR inventory compliance
Full ADR Road Dangerous Goods support
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Fast Track BUP acceptance process (support volumes in excess of 3000
units per day)
Planning and Scheduling of build-up and break-down of units
Task orientated workforce direction and control
Support for Shipper Load And Count (SLAC) shipments
Real-time Outbound and Inbound workload monitoring
Operator guidance through SLA prioritised task lists
Pre-arrival inbound break-down planning while flight is still in the air
Automated Transfer capability
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Automatic inventory control derived from handling process
Full contour, dimensions, volume and weight control
Build-up planning based on unit positions in aircraft
Support for Pallet Stacks acceptance, delivery and loading
Airline update messages and reports (UCR, LUC, SCM, UCM)
Automatic standard material usage accounting (nets, plastic rolls, etc.)
Delivery/Receipt to/from agents
Detailed Audit Trail per ULD
Mixed baggage and cargo ULDs
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Prevents “revenue leakage” by assigning automatic charges (per customer)
to all handling activities
Comprehensive Tariff module with customer specific contract capture
facility
Airline or GHA setup options
Automatic calculation of AWB charges (airline mode)
Automatic charges based on actual handling activities performed linked
to customer’s contracts
AWB, ULD and Flight level charges
Terminal and Airline charges
Full tonnage reports
Full paper based or electronic billing with e-Invoices and detailed
supporting documentation (per customer)
Cash and Cashier management
Support for Credit Card payment systems
Upload to ERP and Revenue Accounting systems
Online Claims and Queries management module
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WEB or Client/Server deployment
Full document and image management (Scanned AWB electronic image,
damaged cargo, etc.)
Image scanning linked to event management to reduce the majority of
paper based documentation from the operation
Single file control system with shipment history and scanned
documentation available at all times to all internal/external customers
Real-time Track & Trace
Internet Portal integration
Information security
All output documents are “template” based allowing customisation per
customer (manifests, invoice, pallet tags, pallet weight statements)
Integration with Stacker, ETV, Static Scales, Truck mounted scales,
Volume measurement and Weigh Bridge systems
Multi-site
Multi-lingual
Multi-currency
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Flown as booked
Reserved capacity discrepancy
Originating hub performance
Ramp handling performance
Queue wait times
Available for delivery analysis
Inventory
Customised reports
Reporting and analysis of irregularities
All actions time stamped at each key milestone
Total reporting capability on all areas at all times
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